Last Updated: September 7, 2026
Welcome to Heaven Cafe. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, application, or services.
When you use Heaven Cafe, we may collect the following information:
Name
Mobile number
Email address
Delivery or billing address
Food orders and order history
Payment-related information
Account/login information
Information you provide when contacting us
Device and website usage information, such as IP address, browser type, and pages visited
We only collect information that is reasonably necessary to provide and improve our services.
We may use your information to:
Process and deliver your food orders
Confirm and communicate order details
Process payments
Provide customer support
Manage your account
Send important notifications regarding your orders
Improve our food, website, application, and services
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
Payments may be processed through third-party payment service providers.
Heaven Cafe does not intentionally store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information may be handled directly by the applicable payment gateway according to its privacy and security policies.
Our website or application may use cookies and similar technologies to:
Keep you signed in
Remember your preferences
Improve website performance
Understand how users interact with our services
Provide a better user experience
You may disable cookies through your browser settings, although some features may not work properly.
We do not sell or rent your personal information.
We may share necessary information with trusted third parties when required to provide our services, including:
Payment gateway providers
Delivery partners
Technology and hosting service providers
Customer support service providers
Government authorities or law-enforcement agencies when legally required
Third parties are expected to use your information only for the purposes for which it is provided.
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no internet-based service can guarantee complete security of information.
We retain your personal information only for as long as reasonably necessary to:
Provide our services
Maintain order and transaction records
Resolve disputes
Meet legal, tax, accounting, and regulatory requirements
Protect our legitimate business interests
When information is no longer required, we may securely delete or anonymize it.
Heaven Cafe does not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
Our website or application may contain links to or integrate with third-party services such as payment providers, maps, analytics services, or other platforms.
We are not responsible for the privacy practices of third-party services. We recommend reviewing their respective privacy policies before providing them with personal information.
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where applicable
Ask questions about how your information is used
To exercise these rights, please contact Heaven Cafe using the contact details provided below.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.
Any updated version will be posted on this page with the revised Last Updated date.
By using the Heaven Cafe website, application, or services, you acknowledge that you have read and understood this Privacy Policy.