Last Updated: September 7, 2026
Welcome to Heaven Cafe. By using our website, application, or placing an order with us, you agree to the following Terms & Conditions.
Customers can place food and beverage orders through our available ordering channels.
An order is considered confirmed only after it has been successfully placed and accepted by Heaven Cafe.
We reserve the right to cancel or reject an order in case of product unavailability, technical issues, incorrect information, or other unforeseen circumstances.
Customers are responsible for providing accurate contact and delivery information.
Menu items, prices, ingredients, and availability may change without prior notice.
Product images are for representation purposes only. The actual product may vary slightly in appearance.
Some items may become unavailable due to stock or ingredient limitations.
All prices displayed on our platform are in Indian Rupees (₹).
Applicable taxes or additional charges, if any, will be displayed during checkout.
Customers must make payment through the payment methods available on our platform.
Heaven Cafe is not responsible for payment failures caused by banks, payment gateways, or technical issues outside our control.
Orders may only be cancelled within the cancellation period provided by Heaven Cafe.
Once an order has been prepared or dispatched, cancellation may not be possible.
We reserve the right to cancel an order due to operational issues, unavailability, incorrect order details, or circumstances beyond our control.
Refund eligibility depends on the reason for cancellation or the issue with the order.
If a refund is approved, it will generally be processed through the original payment method.
Processing time may vary depending on the payment gateway or bank.
No refund may be provided for incorrect information entered by the customer or for an order that has already been prepared, except where required by applicable law.
Heaven Cafe takes reasonable care in preparing and serving food.
Customers should inform us about any food allergies or dietary requirements before placing an order.
We cannot guarantee that food will be completely free from allergens because our kitchen may handle different ingredients.
Delivery time provided during ordering is an estimated time and may vary due to weather, traffic, order volume, or other circumstances.
Customers should provide a correct and reachable phone number and delivery address.
Delays caused by circumstances beyond our reasonable control will not be considered a failure to provide service.
Customers agree to:
Provide correct personal, contact, and delivery information.
Use our platform only for lawful purposes.
Not misuse, interfere with, or attempt to damage our website or application.
Not place fraudulent, false, or abusive orders.
Promotional offers may have separate terms, eligibility requirements, and validity periods.
Multiple offers may not always be combined.
Heaven Cafe reserves the right to modify or withdraw promotional offers where permitted by law.
We make reasonable efforts to keep our website/application available and accurate.
We do not guarantee that the platform will always be free from errors, interruptions, or technical problems.
We may update, modify, suspend, or discontinue any part of our platform or services when necessary.
All logos, branding, images, text, designs, and other content belonging to Heaven Cafe are protected by applicable intellectual property laws. They may not be copied, reproduced, modified, or used without our permission.
To the extent permitted by applicable law, Heaven Cafe will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including technical failures, payment gateway failures, network problems, traffic, weather conditions, or delays caused by third-party service providers.
Heaven Cafe may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
If you have any questions, complaints, or concerns regarding these Terms & Conditions or an order, please contact Heaven Cafe through the contact details provided on our website/application.
Heaven Cafe
India
By placing an order or using our services, you acknowledge that you have read and agreed to these Terms & Conditions.